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Careers

If you are looking for a desk job, you have come to the wrong place. Our clients are varied; we monitor and support mission critical systems and pride ourselves in providing support beyond our clients’ expectations. This is not your standard fare IT company. Employment at simpleroute® is a constant personal challenge to dream, design and implement creative solutions for our clients to help them achieve their business goals while pushing ourselves to grow personally and professionally.

With that said, working at simpleroute® is incredibly rewarding. We offer a fun and flexible work environment in our newly renovated office. Our employee benefits include programs for health/vision/dental insurance, a generous vacation and sick time policy and a 401k program. We also help foster personal career growth through education and certification for our employees so that they can continue to serve our clients to the best of their abilities.

Business Development Professional

We are seeking an experienced sales professional for our current business development needs. The right candidate will help new and potential clients understand the value of our services while guiding them through our solutions to ensure clients maximize their technology investments. Strong interpersonal and communication skills will ensure success in converting prospects to new clients.

The ideal Business Development Professional is a motivated individual with a strong technology background. You should be able to explain deep technical topics and requirements to a largely non-technical audience of high level business professionals and identify areas our solutions may help strengthen potential client positions. This position requires experience and understanding of B2B sales, strategic analysis, negotiation skills and an ability to close deals. 

Prior technical sales and/or MSP experience is preferred but not required for this position. If you think you have what it takes, please click to review our full Business Development Professional posting.

System Administrator

We are seeking the “sysadmin of last resort.” You know who you are – the jack of all trades, down to earth problem solver who loves to wrestle complex issues and leave clients so impressed they take down your direct extension and break our support protocols seeking you out directly instead of properly entering our support queue.

In addition to handling Help Desk ticket escalations, our System Administrators work to handle deep systems issues. Their skills are tailored to ensure seamless upgrades across systems, proper system architecture design and implementation. System Administrators may also assist end-users and VIPs directly by providing prompt, courteous service in easy to understand terms and indirectly by remediating alert generated issues across client networks to ensure network performance, security and integrity.

Additionally, our System Administrators provide implementation services for both remote and on-site projects for clients located primarily in or around Chittenden County. System Administrators also occasionally share in a rotational pool for responding to off-hours emergency issues/alerts.

If this sounds like you or someone you know, please click to review our full System Administrator posting.

Support Technician

We’re excited to announce we’re seeking a Support Technician to join our  growing team. The ideal candidate is someone who has a strong troubleshooting background, has touched a number of technologies and knows how to impress customers with down to earth support. We strive for first call resolution where possible… where not possible, the right candidate will set our more senior team members up for success when you showcase your talents through escalation. Roll up your sleeves, we’re about to do good work together!

In addition to providing support, the Support Technician works to address new inquiries swiftly with long term fixes that reduce client impact and downtime. Support Technicians work with our Dispatcher to ensure swift resolution of client issues, swift escalation of more complex issues and that we uphold our SLAs in the process. Support Technicians also occasionally share in a rotational pool for responding to off-hours emergency issues/alerts.

While perhaps being front-line support, this is not an entry level position. Our client technology stacks differ requiring someone who has a wide range of experience. The ability to learn on the fly, exercise good judgement, filter valuable information and understand boundaries are paramount to success in this position.

If this sounds like you or someone you know, please click to review our full Support Technician posting and then apply by sending us an email.

 

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