If you are looking for a desk job, you have come to the wrong place. Our clients are varied; we monitor and support mission critical systems and pride ourselves in providing support beyond our clients’ expectations. This is not your standard fare IT company. Employment at simpleroute® is a constant personal challenge to dream, design and implement creative solutions for our clients to help them achieve their business goals while pushing ourselves to grow personally and professionally.
With that said, working at simpleroute® is incredibly rewarding. We offer a fun and flexible work environment in our newly renovated office. Our employee benefits include programs for health/vision/dental insurance, a generous vacation and sick time policy and a 401k program. We also help foster personal career growth through education and certification for our employees so that they can continue to serve our clients to the best of their abilities.
Technical Account Manager
We are looking for an experienced Technical Account Manager to oversee and manage our customers’ technical needs. A focus on accurate, trustworthy and timely technical service both before and after the point of sale will help you ensure customer satisfaction.
As a Technical Account Manager, you should be a well-rounded tech-savvy professional, able to explain deep technical topics and requirements to a largely non-technical audience of high level business professionals.
The ideal Technical Account Manager is one who can provide technical, product and business knowledge to aid in client sales and support as well as strength our relationships with clients. The right individual is dedicated in their pursuit of helping grow the great local businesses we work with through technology and honest service delivery.
Prior Technical Account Management and/or MSP experience is strongly preferred for this position. If you think you have what it takes, please click to review our full Technical Account Manager posting.
We are seeking the “sysadmin of last resort.” You know who you are – the jack of all trades, down to earth problem solver who loves to wrestle complex issues and leave clients so impressed they take down your direct extension and break our support protocols seeking you out directly instead of properly entering our support queue.
In addition to handling Help Desk ticket escalations, our System Administrators work to handle deep systems issues. Their skills are tailored to ensure seamless upgrades across systems, proper system architecture design and implementation. System Administrators may also assist end-users and VIPs directly by providing prompt, courteous service in easy to understand terms and indirectly by remediating alert generated issues across client networks to ensure network performance, security and integrity.
Additionally, our System Administrators provide implementation services for both remote and on-site projects for clients located primarily in or around Chittenden County. System Administrators also occasionally share in a rotational pool for responding to off-hours emergency issues/alerts.
If this sounds like you or someone you know, please click to review our full System Administrator posting.