If you are looking for a desk job, you have come to the wrong place. Our clients are varied; we monitor and support mission critical systems and pride ourselves in providing support beyond our clients’ expectations. This is not your standard fare IT company. Employment at simpleroute® is a constant personal challenge to dream, design and implement creative solutions for our clients to help them achieve their business goals while pushing ourselves to grow personally and professionally.
With that said, working at simpleroute® is incredibly rewarding. We offer a fun and flexible work environment in our newly renovated office. Our employee benefits include programs for health/vision/dental insurance, a generous vacation and sick time policy and a 401k program. We also help foster personal career growth through education and certification for our employees so that they can continue to serve our clients to the best of their abilities.
We’re excited to announce we’re seeking a Support Technician to join our growing team. The ideal candidate is someone who has a strong troubleshooting background, has touched a number of technologies and knows how to impress customers with down to earth support. We strive for first call resolution where possible… where not possible, the right candidate will set our more senior team members up for success when you showcase your talents through escalation. Roll up your sleeves, we’re about to do good work together!
In addition to providing support, the Support Technician works to address new inquiries swiftly with long term fixes that reduce client impact and downtime. Support Technicians work with our Dispatcher to ensure swift resolution of client issues, swift escalation of more complex issues and that we uphold our SLAs in the process. Support Technicians also occasionally share in a rotational pool for responding to off-hours emergency issues/alerts.
While perhaps being front-line support, this is not an entry level position. Our client technology stacks differ requiring someone who has a wide range of experience. The ability to learn on the fly, exercise good judgement, filter valuable information and understand boundaries are paramount to success in this position.