Our Company
simpleroute® was founded in 2009 by Brett Johnson. With over nine years of networking, web and programming experience at the time, it was certainly a logical progression. However, it wasn’t his motivation in forming the company.
In his previous position, Brett spent a lot of time performing accounting software upgrades for local area clients who subscribed to IT services with other local IT companies. He was appalled by clients’ lack of IT support. There was often a clear disconnect between what IT professionals said and did and what management understood. Clients were unprepared for disasters and accepted serious issues like daily backup failures or non recoverable data on backups without a second thought. IT professionals were more worried about eroding profits from efficient solutions than saving clients’ money. The local businesses he came in contact with were amazing places with incredible unique visions, making the perceived disconnect all the harder to watch.
It is for this reason simpleroute® was created. Our solutions strive for efficiency – as a rule, we never want our customers to repeat the same action twice. We push to evaluate client processes, solutions and budgets and present clients with options they can clearly understand. We understand the importance of technology to your business and the impact downtime has. Our services and solutions are based around you, our customer, to help provide the best overall experience possible.
Efficient IT solutions at all costs – IT’s that simple®
Our Core Values
simpleroute is an independently owned IT firm in Colchester, Vermont. These values are how we run managed IT for New England organizations and remote-first teams: we own the problem, a person answers the phone, and a dedicated service desk works your environment. They are the standard we hold ourselves to on every ticket and every vendor call.
Check Out Our Approach
Own the Problem
We treat every issue as if we were your internal IT team in Vermont. We stay in the conversation, drive the work with vendors when needed, and see problems through instead of handing them back.
Human First
At simpleroute, real people answer your calls and solve your problems. We use technology and automation to make our staff faster, never to put a bot or a voicemail tree between you and help.
Grow Together
Your success is our success. We partner for the long term with organizations near Colchester and across New England, including remote-first teams, invest in the systems and people that help you scale, and grow our own team so we can support you at every stage.
Document and Improve
Clear processes and living documentation deliver consistent managed IT. When something can be better, we improve the system so the same issue does not return.
Care Enough to Act
We notice what others overlook and take action. Friendly, plain-language communication and genuine accountability are how we show up for clients who are done with slow tickets and vague ownership.