Managed IT Services

Why simpleroute Managed IT Services?

Let’s face it, there are many managed service providers out there. Most managed IT firms are busy manipulating KPIs and metrics to show you why you should use them. But few are focusing on the needs of their clients and trying to target why our industry exists in the first place. This is where we’re different.

Sure, we’re driven internally by metrics and KPIs… but there are better measures of customer success. simpleroute exists to own the problem of IT for customers. We strategically partner with clients to offload the challenge of IT and related technology management so that companies can focus on their core mission. We specifically target growing companies as our approach to management is the perfect catalyst for growth. We recognize that our customers have handed us one of their most critical assets – their technology – and entrusted us with its safe keeping. 

For the majority of small and medium businesses, keeping an internal IT department doesn’t make sense. The costs associated with keeping in-house staff are high. The cost of an employee is not just their salary – it’s their training, health and other insurance, retirement, and overhead costs. Many technicians have limited skillsets which can complicate infrequent project tasks. The risk of downtime for internal staff is also higher. The departure or absence of an employee can seriously impact businesses with small IT departments. 

For all these reasons, business need a managed IT partner that will learn their business and treat their client’s network as if it were their own. Our managed service program is designed to tackle these challenges so you can do what you do best – grow your business.

A Proactive Approach

As a managed service provider, we monitor your servers, data and network. We improve security with regular updates and remediate alerts to ensure your systems are reliable, scalable and efficient. In addition, we can help make your next IT challenge a breeze. In knowing your business and systems, we can help you scale and tackle other IT projects on your list. Our team works together to ensure your IT needs are properly covered so that you can focus on doing what makes you profitable – running your business.

With a dedicated team of seasoned professionals at your disposal, you’ll gain a proactive approach to managing your technology, without the headache of managing direct hires. We work to grant you peace of mind, increased security, and network reliability and stability. Our flat-rate simpleIT® service is designed for your business, offering a customizable solution that allows you to plan your expenses well in advance, while saving money long-term.

By removing the need for break/fix service, our solutions are designed to increase uptime and keep systems running more efficiently. This allows our clients to focus on growth, rather than finding solutions to your technological challenges.

We understand some businesses want a person on-site. Not to worry – we have you covered in two ways. First, we can staff someone part time at your office for on-site work if you only have a part-time need for such an engagement. We provide staff augmentation on a short term and long term basis. We also offer co-managed services for businesses that want to retain on-site staff but put the power of our professional team behind them. In our co-managed services, we work with your employee to provide a higher tier of service that ensures business continuity and alleviates many of the shortcomings that come with a direct hire.

Whether you need a full-service IT solution, or to supplement your existing IT staff, we can help you reduce costs, increase security, minimize downtime and improve the efficiency of your IT systems and staff through our managed services offering.

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