Frequently Asked Questions
We understand that choosing the right IT partner is an important decision. To help you learn more about simpleroute and our services, we’ve answered some common questions below. If you have further inquiries, please don’t hesitate to contact us!
We work with organizations across many industries, including healthcare, manufacturing, financial services, legal, non-profits, and trades. Vermont does not have the density for a single-vertical firm, so the fit is high-touch dedicated service desk support, not a geography or vertical gate. We tailor the stack and the desk to how each organization actually works.
Our fully managed IT services provide comprehensive support, taking complete ownership of your IT environment. This is ideal for businesses that lack internal IT resources or prefer to outsource all their IT needs. Our co-managed IT services are designed to complement your existing IT team, providing specialized expertise, additional support, and flexible augmentation where you need it most. We work collaboratively with your in-house staff to create a customized solution that fits your specific requirements.
Security is a top priority at simpleroute. All our managed service plans include robust security measures such as multi-factor authentication, data encryption, and advanced threat detection with Endpoint Detection and Response (EDR) and Antivirus (AV) solutions. We also provide base-level Security Operations Center (SOC) coverage to monitor for and respond to security threats. For enhanced protection, we offer Security Information and Event Management (SIEM) and SaaS application security solutions as add-on options.
We understand that downtime is costly. Our Vermont-based team is committed to providing rapid response times to all support requests. For critical issues, we offer 24/7 emergency support and guaranteed response times outlined in our Service Level Agreements (SLAs). Our proactive monitoring often allows us to resolve issues before they impact your business.
We offer transparent and predictable pricing through our flat-rate simpleIT® service plans. For fully managed services, pricing is typically based on a per-user model, with most engagements starting at $130 per user per month and up, depending on the complexity of the organization’s needs and the chosen service term.
For our co-managed IT, pricing is determined on a case-by-case basis, as the level of support and specific services required can vary significantly depending on the existing IT team’s structure and the unique needs of the business. We’ll work with you to develop a customized co-managed plan that aligns with your budget and delivers the right level of support.
Contact us and we can provide custom pricing that matches your unique needs.
The onboarding process varies depending on the size and complexity of your IT environment. However, most single-site organizations or those with a limited number of locations can be transitioned in a single day. Our experienced team will work closely with you to ensure a smooth and efficient transition with minimal disruption to your operations.