Our Company
simpleroute® was founded in 2009 by Brett Johnson. With over nine years of networking, web and programming experience at the time, it was certainly a logical progression. However, it wasn’t his motivation in forming the company.
In his previous position, Brett spent a lot of time performing accounting software upgrades for local area clients who subscribed to IT services with other local IT companies. He was appalled by clients’ lack of IT support. There was often a clear disconnect between what IT professionals said and did and what management understood. Clients were unprepared for disasters and accepted serious issues like daily backup failures or non recoverable data on backups without a second thought. IT professionals were more worried about eroding profits from efficient solutions than saving clients’ money. The local businesses he came in contact with were amazing places with incredible unique visions, making the perceived disconnect all the harder to watch.
It is for this reason simpleroute® was created. Our solutions strive for efficiency – as a rule, we never want our customers to repeat the same action twice. We push to evaluate client processes, solutions and budgets and present clients with options they can clearly understand. We understand the importance of technology to your business and the impact downtime has. Our services and solutions are based around you, our customer, to help provide the best overall experience possible.
Efficient IT solutions at all costs – IT’s that simple®
Our Core Values
At simpleroute, our core values are more than just words; they’re the guiding principles that shape everything we do. We’re committed to delivering exceptional IT solutions and support, built on a foundation of trust, transparency, and a genuine desire to help our clients succeed. These values define who we are and how we serve Vermont businesses:
Check Out Our Approach
IT’s That Simple
We believe that technology should be an enabler, not a barrier. Our mission is to simplify IT for our clients, providing clear, understandable solutions and support. We strive to make technology accessible and manageable, allowing our clients to focus on their core business, not their IT headaches. “IT’s That Simple®” isn’t just our tagline; it’s our commitment to making your technology work seamlessly for you.
Empowered Through Knowledge
We believe in empowering both our team and our clients through continuous learning and knowledge sharing. We invest in ongoing training and development for our employees, ensuring they have the latest IT expertise. We’re also committed to educating our clients, providing them with the knowledge and resources they need to make informed decisions about their technology. We reject the notion of withholding information for job security and believe in full transparency.
Unwavering Honesty
As your trusted IT partner, we’re committed to honesty, transparency, and ethical conduct in all our interactions. We believe that trust is earned through open communication and a steadfast commitment to always acting in your best interest. We provide unbiased advice, clear explanations, and transparent pricing, ensuring you have all the information you need to make informed decisions about your technology.
Exceptional Support
We’re dedicated to providing exceptional support that goes above and beyond. Our team is not only technically proficient but also committed to delivering courteous, personable, and client-focused service. We strive to understand your unique needs and provide tailored solutions that you’re comfortable with, ensuring your technology is always working for you. We aim to make every interaction positive and productive.
Aligned Growth
We view our client relationships as true partnerships. We’re committed to your long-term success and believe that we grow and thrive when our clients do. We’re dedicated to providing the strategic guidance, proactive support, and innovative solutions you need to achieve your business goals. Our ultimate goal is to see our clients grow through our services and solutions, and we are dedicated to adapting and evolving alongside you to meet your changing needs.