Simpleroute was founded to help our clients maximize investments in technology. Each person employed by simpleroute is dedicated to fulfilling our mission and providing the best customer service possible.
There are situations that can arise where direction is not absolute. For that reason, we define our ideology below as a means of employee guidance and a glimpse at what it means to work at simpleroute and the high standards we hold ourselves to:
IT’s That Simple
We strive to simplify our approach and the solutions we provide as much as possible. This allows us to keep budgets in check and minimize future pain points post implementation. It also aids in allowing us to explain in non-technical terms the solutions we present clients so that they may fully understand the solutions available and how we implement them.
Sharing of Knowledge
The best technicians are those who share. It’s our aim to teach both our clients and coworkers so that they may elevate their understanding of IT in their pursuit of an answer. Those who wish to be the gatekeepers of information or seek job security through withholding knowledge should seek employment elsewhere.
As trusted IT advisors, we must adhere to a strict policy of honesty in all our interactions. Without honesty there is not trust and without trust we cannot serve our clients. Our solutions should align and further our client objectives, goals and missions and our honesty regarding these solutions allow your clients to objectively weigh the solutions we present.
The support we provide is a reflection of our company and ourselves. Excellent support is about more than solving a problem; it’s about providing a solution clients are comfortable with in as courteous and personable a manner as possible.
Our personal growth is integrally linked to that of our clients. As our industry constantly changes, so much our solutions and our skillsets. We must seek personal growth both in and out of the office to ensure we can provide the best support possible and help our clients achieve their full potential.